Rental Rates & Availability Policy
Tentative reservations are accepted. However, if a reservation
is requested for the same period and a deposit is offered, the
reservation backed with a deposit payment will take precedence.
Therefore in case of overlap in requested dates our "Fair
Treatment Policy" is to honor the first reservation to be
confirmed by a deposit payment.
Room charges are quoted on a per night basis. Rates for
stays which straddle multiple seasons are calculated on
the basis of the number of nights in each season.
Check-In Time is 3:00 PM on the day of arrival.
Check-Out Time is 11:00 AM on the day of departure.
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Quoted rates do not include the thirteen (13%) percent
Cayman Islands Government Accommodation Tax, which,
together with the standard cleaning fee, will
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be added
to the listed rates to determine the total cost of the
rental (“Total Rental Cost”). Please note that we
do
not charge either of the $4.00 daily Resort Fee
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or
the 10% Hotel Service Charge.
Confirmation of dates is conditioned upon timely receipt
of your initial deposit, including the settlement of
funds. Your reservation cannot be confirmed until
receipt of your deposit payment. In order to assist you
in securing plane reservations and to avoid
disappointment, upon your request a forty-eight (48)
hour hold will be placed upon requested accommodations
without the necessity of a deposit. Please note that a
failure to receive your required deposit prior to the
expiration of the forty-eight (48) hour hold will result
in the automatic cancellation of your reservation.
Receipt of all deposits and final payments will be
promptly confirmed to you by email, unless otherwise
instructed.
Deposit/Final Payment Policy
Deposits and final payments may be made by wire
transfer, bank draft, money order or credit card.
Please note that all deposit payments are processed
immediately upon receipt and final payment within 30
days of arrival and 60 days for Holidays. Payments by
bank draft or money order should be made out to
“Cayman Kai Vacations” and delivered to the
following address:
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Cayman Kai Vacations
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244 Sweet Gum Road
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Pittsburgh, PA 15238
Please call for wire
transfer instructions. Should you elect to pay by wire
transfer, please instruct your bank to wire funds in
U.S. Dollars. All charges for a wire transfer must be
prepaid. If your bank utilizes an intermediate bank,
please ensure that those charges are prepaid as well.
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If you are booking through some other agency
that we advertise on (VRBO, HomeAway,
Airbnb, FlipKey, etc.), the deposit and final payment will be
paid to them in the matter they specify.
Summer/Fall/Winter/Holiday Reservations
SUMMER/FALL/WINTER
RESERVATIONS: An initial fifty (50%)
percent non-refundable deposit of the Total
Rental Cost is required to confirm your reservation,
with the balance payable not later than 30 days (60 days
for Holidays) prior to your scheduled arrival. Should
your final payment not be received on or before the due
date set forth in the Confirmation of Reservation to be
provided to you, your reservation will be considered to
have been cancelled by the reserving party and no refund
of the initial deposit will be issued. Final payments,
once received, are also
non-refundable.
HOLIDAY RESERVATIONS:
An initial fifty (50%) percent non-refundable and
non-transferable deposit of the Total Rental Cost
is required to confirm your reservation during the
Holiday season (arrival or departure on any of the dates
indicated at the Holiday rate) with the balance payable
no later than sixty (60) days prior to your scheduled
arrival. Should your final payment not be received on or
before sixty (60) days prior to your arrival, as
indicated in the Confirmation of Reservation to be
provided to you, your reservation will be considered to
have been cancelled by the reserving party without
further obligation on Owners’ part. Once final payment
is made, it is also non-refundable and
non-transferable.
SPECIAL POLICY RE “LAST
MINUTE” RESERVATIONS:
All reservations booked within thirty (30) days of the
scheduled arrival, or within sixty (60) days of arrival
during the Holiday season, must be fully paid upon
booking, and are non-refundable and
non-transferable.
Cancellation and Transfer Policy
The initial deposit
required to confirm a Summer/Fall/Winter reservation
and your final payment, while not refundable,
are transferable on a one-time basis to a new
reservation without penalty as set forth in this
section. The new booking must occur within the twelve
months following the date of cancellation of your
original reservation, and will be subject to
availability and rates in effect during the
season in which the new reservation is sought. Please
note that for this policy to apply, your written
notification of cancellation must be received at least
forty-five (45) days prior to your original arrival
date.
Provided notification is
received at least forty-five (45) days prior to your
original arrival date, your initial deposit and any
final payment will be held for application to the new
reservation dates. Please understand that if written
notification is not actually received at least
forty-five (45) days prior to your confirmed arrival
date, your entitlement to transfer your original
reservation will have expired and there will be no
refund of either the initial deposit or final payment.
This policy does not apply
to bookings within thirty (30) days of arrival, no-shows
and early departures. All reservations booked within
thirty (30) days of arrival must be fully paid upon
booking, and are non-transferable and
non-refundable. No-shows and early departures are
also non-refundable and non-transferable.
Terms & Conditions and Hold Harmless Agreement Policy
A "Terms & Conditions and Hold Harmless Agreement"
for the use of the individual property and its amenities must be
signed and return with your deposit. If we do not receive it by
the time of your arrival, we have the right to refuse your entry
to the property.
Occupancy Policy
All Properties are
licensed to accommodate a maximum for that Property; at
no time will more be allowed to occupy the
premise. As all Properties are set in a tranquil,
relaxing family-friendly vacation and residential area,
no loudness or other activity or behavior which might be
disturbing to other guests or our neighbors is allowed.
The premises shall be used
for residential vacation rental purposes only. Special
events such as parties, receptions, etc. shall not be
allowed without Owners’ prior written consent.
Filmmaking, photo shoots and/or other commercial
activities are prohibited, nor shall any unlawful,
improper, or offensive use be permitted to occur.
Use of the property,
grounds and amenities of all properties by Guest(s)/Renter(s),
their families, guests and visitors is subject to the
Hold Harmless and Terms & Conditions Agreement of which
these Terms & Conditions Regarding Reservations and
Occupancy are a part. By renting all properties, all
parties agree to be bound by the terms hereof.
Capitalized terms used herein and not otherwise defined
shall have the meanings assigned to them in the Hold
Harmless and Terms & Conditions Agreement.
Overcrowding or
misrepresentation shall be grounds for immediate
eviction without refund. Properties may not be
sublet or assigned to others.
Owners (including our
Property Manager) reserve the right to terminate any
rental and evict Guest(s)/Renter(s) immediately if, in
our judgment, any of these policies have been or are
being violated.
Responsibilities
Guest(s)/Renter(s) accept each and every obligation or
responsibility of whatever type or description,
including, without limitation, acts of his/her family
members, guest(s) and visitors, for any loss or damage
to the Rental Property while Guest(s)/Renter(s) are
renting or otherwise occupying or utilizing the same and
agree to fully compensate the Owners of the property for
any loss or damage thereto, except only such loss or
damage as is caused by (i) an Act of God (including a
weather event or earthquake); or (ii) a pre-existing
fault or deficiency in the Rental Property. Owners
shall be entitled, without recourse therefrom, to
collect from the Guest(s)/Renter(s) for any such loss or
damage to the Rental Property, including its contents
and/or equipment.
Owners are not responsible for articles lost, stolen, or
left behind in the unit and are not liable for any
damages to persons or their property while at the Rental
Property.
In the event Guest(s)/Renter(s) misplace or lose the
keys to Island House #14, or should they lock themselves
out of the premises, there will be a charge of $35.00
for the replacement thereof.
Condition of Premises
The properties are rented with Owners’ furnishings and
equipment as listed on the website. Should additional
furnishings or equipment be required, every effort will
be made to obtain the same at an additional charge. At
no time may items belonging to Owners be removed from
the Rental Property. Should any equipment be defective
or not function properly, or in the event of any
damage, Guest(s)/Renter(s) should report the same to the
Property Manager immediately. The Property Manager will
then undertake reasonable efforts to remediate reported
problems during normal business hours. Please do
understand that delays in the receipt of parts and the
accomplishment of repairs can be a normal part of Island
life. Accordingly, there will be no refunds for such
inconvenience. Guest(s)/Renter(s) authorize Owners,
including their Property Manager, to repair damages or
losses caused by Guest(s)/Renter(s), including their
family members, guests and/or visitors, at the separate
expense of Guest(s)/Renter(s).
Guest(s)/Renter(s)
agree to keep the Rental Property, including the inside
and the outside of the property, in a clean and orderly
condition. While a security deposit is not required,
should the Property Manager determine that Guest(s)/Renter(s)
have left the Rental Property in an unreasonably unclean
condition, Owners have the right to surcharge Guest(s)/Renter(s)
for their actual cost incurred in the remediation
thereof.
Access to Premises
Owners, including their
Property Manager or other authorized agent or
representative, may enter the Rental Property for the
following reasons: (i) for purposes of assessing damages
or malfunctions: (ii) to perform repairs and/or
maintenance; (iii) to supply agreed upon services; or
(iv) in case of emergency. Owners reserve the right to
enter the property any time for the purpose of
safekeeping and/or the prevention of further damage.
Smoking
All properties are
smoke-free. Guests may smoke outside only. Please
dispose of all smoking materials safely and
appropriately and do not discard on the grounds.
Pets
Pets or other animals of
any kind are not allowed in the Property or otherwise
upon the common areas of Property at any time.
Subject to Change
All pictures, video,
postings and other information regarding rates,
availability, policies and amenities are believed to be
true and correct in all material respects. Please do
understand that changes can occur to furniture and
amenities due to remodeling, mechanical failure, stolen
or misplaced amenities, etc. Owners will endeavor to
notify Guest(s)/Renter(s) of all such changes or
adjustments prior to confirming your reservation.
However, the furnishings and amenities of all properties are accordingly subject to change without notice.
Adverse Event Policy
Should the property be or
for any reason become unsuitable for habitation during
the period of your reservation, Guest(s)/Renter(s) shall
be entitled to a pro rata refund of Guest(s)/Renter(s)
initial deposit and/or final payment as the sole
obligation of Owners to Guest(s)/Renter(s) resulting
therefrom. Should Guest(s)/Renter(s) instead elect to
have Owners retain said funds for application toward an
alternate reservation at the Property within the twelve
(12) month period immediately following your original
reservation, subject only to availability accommodations
will be provided at the rate(s) applicable at the time
of the original reservation. In the event the Property
cannot be occupied within this twelve (12) month period,
the initial deposit and/or final payment will be
refunded less credit card processing charges without any
further obligation in Owners to Guest(s)/Renter(s).
Should local authorities
issue a Tropical Storm Warning* or Hurricane Warning**
for Grand Cayman, or should a natural or other disaster
threaten or damage the Rental Property may become
unavailable before or during your scheduled reservation
and it may be necessary to ask that you not come or
depart prematurely. In any such event, the Owners’
liability shall be strictly limited to a partial or full
refund, as appropriate, of Guest(s)/Renter(s) initial
deposit and/or final payment, the same to be calculated
on a “per day” basis. Owners shall have no other or
further liability or obligation to Guest(s)/Renter(s) of
whatever type or description, whether resulting from an
early termination or a cancellation, or otherwise,
specifically including without limitation liability for
incidental or consequential damages.
Owners strongly recommend
the purchase of Trip Cancellation Insurance to protect
your investment in your reservation, particularly if you
are traveling during the official hurricane season of
June 1 to November 30. Such a policy will typically
cover travel, medical and other emergency, natural
disaster, etc. expenses, but please verify all terms and
conditions with your particular insurance carrier.
*A
Tropical Storm is defined/validated by the
National Hurricane Centeras
a weather system with sustained surface winds of 39-73
mph.
**A
Hurricane is defined/validated by the
National Hurricane Center,
as a tropical cyclone/hurricane in which the maximum
sustained surface winds are 74 mph (64 knots) or
greater.
The above set forth
Provisions Regarding Reservations and Occupancy
may be changed at any time at the discretion of the
Owners. Changes occurring prior to Guest(s)/Renter(s)
execution and return of the certain Hold Harmless and
Terms & Conditions Agreement to which these Terms &
Conditions Regarding Reservations and Occupancy are
appended shall be communicated to and shall thereby bind
Guest(s)/Renter(s). No occupancy of the Property shall
be allowed until all Guest(s)/Renter(s) have first
executed and returned the same.