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"CAYMAN KAI VACATIONS"
"Villas, Rum Point Club Resort,
in Cayman Kai/Rum Point and North Side of
"Villas, Island Houses, Town Houses,
and Single Family Houses"
in Cayman Kai/Rum Point area and the North Side of Grand
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Deposit & Cancellation Policy
Excerpted language from our standard villa
contract for our 80+ managed vacation villas.
I. ENTRY & IMMIGRATION REQUIREMENTS
The Cayman Islands is a foreign country and has
both entry and immigration requirements in order
to enter. Entry into the Cayman Islands requires
each person to present a valid passport.
Citizens from some countries may require a visa.
The Cayman Islands also may require COVID
testing—either pre or post-arrival—and/or proof
of vaccination for travelers ages 12 and above.
I. We charge 50% of the rental rate upon receipt of a signed rental
agreement. The remaining balance including all taxes, fees, and
refundable deposits is charged to the credit card on file 60 days prior
I). Once the guest's signed rental contract is confirmed
with a deposit, should the guest cancel in writing prior
to 60 days of arrival, half of the initial deposit
(usually 25% of rent) will be refunded to the card on
file, less a 3.50% processing/admin fee of the deposit.
Should the villa owner be able to replace the
reservation in whole or in part, the (prorated)
un-refunded balance of the initial deposit will be
returned less any re-booking costs incurred. Should the
owner not be able to replace the reservation, the
balance of the initial deposit is forfeited.
PANDEMIC/EPIDEMIC EXCEPTION: Should, at 60 days prior to
arrival, a declared Pandemic or Epidemic threaten to
prevent reasonable air transport options to the Cayman
Islands, the guest may cancel and the entire initial
deposit will be refunded, less a processing/admin fee of
2). Once full payment has been made (or the 60-day mark
has passed and the guest has not paid the balance),
should the guest cancel in writing, GCVC will refund any
occupancy taxes, cleaning fees, cancelable services, and
refundable damage deposits to the card on file. The
dates will be opened on the calendar for rebooking.
Should the reservation be replaced in whole or part, the
guest will receive up to 100% of monies paid less a
3.50% admin/processing fee or rebooking charges
incurred. Should GCVC not be able to replace the
reservation, the rent and service fee will be forfeited;
however, the guest will receive a credit for 50% of rent
to be used for a similar stay at the same property,
taken within 13 months of the original date of arrival.
PANDEMIC/EPIDEMIC EXCEPTION: Should a declared Pandemic
or Epidemic prevent reasonable air transport options
after full payment, the guest may cancel up until the
day of arrival and all payments will be refunded, less a
3.50% processing/admin fee on all monies processed.
HURRICANE WARNING EXCEPTION: Should a hurricane warning
(not a hurricane watch) affect Grand Cayman's ability to
welcome guests; the guest will have the option of
rescheduling the trip with generous owner flexibility or
a full 100% refund of all monies paid with no deduction.
We strongly advise the purchase of CSA trip interruption
insurance to indemnify the risk of cancellation, weather
delay, airline interruption, medical reason for
II. ENTRY & IMMIGRATION REQUIREMENTS
The Cayman Islands is a foreign country and has both
entry and immigration requirements in order to enter.
Entry into the Cayman Islands requires each person to
present a valid passport. Citizens from some countries
may require a visa. The
Cayman Islands also may require tourists to submit to
viral testing (either pre or post-arrival) or require
proof of vaccination. Please check
official government channels for current entry
and for any visa requirements (www.immigration.gov.ky).
RENTAL POLICIES & LIABILITY WAIVER
I. Any weddings or events involving invited guests (not on the
contract) must be approved in writing.
II. Exceeding the overnight occupancy limit risks eviction with no
refund. Each villa has a Government-licensed maximum occupancy.
III. No pets are allowed in any of the properties without written
IV. Please do not smoke inside the property. The terraces and patios
are used by our guests who smoke. Please do not allow your guests who
smoke to litter the beach or landscaping with cigarette butts. Evidence
of smoking inside will result in a $500 smoke remediation charge.
V. Swimming pools are patently dangerous. Grand Cayman does not
require fences or barriers around swimming pools. Please supervise your
non-swimming guests and children. Neither
property owner, manager nor GCV will be responsible for any accident or
injury sustained by you or your guests while occupying the property.
VI. If the property offers optional pool heat and for some reason the
heater fails to work, the limitation of damages will be the higher of
$250/week or paid cost to have the pool heated. Heat pumps (basically
air-conditioner compressors) can be finicky, and parts scarce, on a
Caribbean island. Manager will make efforts to repair of course.
VII. No fishing equipment or scuba tanks inside the house please. Most
villas have tile floors which can crack easily.
VIII. Please conserve fresh water. All fresh water on the island is
supplied by reverse-osmosis desalinization. Be mindful of laundry,
shower and flushing uses. Additionally, please put nothing inorganic
in the toilet other than toilet-tissue paper, as each home uses a septic
tank (no wipes, pads, cosmetics or feminine products.)
IX. This island (like all islands) has ants/bugs looking for food,
especially sugar/sweets. The homes all spray periodically, and try to
keep “Raid” or baits under the sink, prevention is a better solution.
X. Please do
not rearrange the furniture or beds. Please
leave the furniture in its place. The maids cannot
reassemble/replace the furniture after you have left. We will have to
hire movers at your expense.
XI. Villas in Cayman are typically “self-catering.” Unless
specifically advertised, all villas are cleaned before and after your
stay. No maid service is included, but is available by arranging with
the on-island manager.
ACCIDENTAL DAMAGE PROTECTION
I. Beginning in 2018, in lieu of holding a larger security/damage
deposit, our owners have opted to offer an Accidental Damage Protection
Plan (ADP) that covers the guest for a minimum of $1,000 of accidental,
non-negligent damage to the house and contents. The cost of this
protection is included within the 10% Silver Thatch service fee for each
property. ADP coverage offers you both indemnification and the peace of
mind to know you won’t be charged after the stay for any interior minor
accidental damage. Normal “wear and tear” and small consumable items
are understood to be the responsibility of the owner. Guest should
report any damage, to both the manager AND Grand Cayman Villas,
discovered upon taking occupancy so that it may be repaired ASAP.
Please put out bagged and tied garbage bags (in the cans on the road)
every night. When the garbage truck comes is often a moving target,
and you do not want to have any dogs, cats, rodents or otherwise cause a
problem with the trash. The island has a limited # of garbage trucks
and they often come by very early in the morning.
I. Please make sure all windows and doors are closed securely if you
use the air-conditioning. The island is humid and ( if doors or windows
are open) the coils can “ice-over” preventing the system from cooling
properly. An A/C technician visit is CI$250 minimum and is at least 2
hours away. Electricity is 4X the US national average, so please be
vigilant. Many of the homes also require a supplemental (refundable)
excess cleaning and damage deposit to protect artwork OR for guests who
leave the villa a mess (sink full of dirty dishes, sand on the floor,
furniture moved all over the house, etc.)
I. If you need anything, call (use phone please) your property manager
FIRST (name, email and phone number on page 1 of your contract). He/She
is on-island and is most likely the right person to make things happen.
If you are not able to reach him/her OR not happy with the progress,
please call and email (866-358-8455 X#2; firstname.lastname@example.org)
to let us know what the issues are and what has been done or not done to
remedy the situation. Sometimes, guests will wait until very late in
their stay (or afterwards) and then unload a “list” of items that made
them unhappy. We want to get things sorted out earlier than that–we
can’t fix what we don’t know about!
USE OF PREMISES
I. Guest covenants to use the property for private purpose and cannot
sublet or convey use to another party. Guest also will not hold a
wedding, reception, party or other event with invited guests without